Frequently Asked Questions (FAQ)

Select the product and size of your choice from the ‘Custom Order’ section. After purchasing, you’ll receive an email with instructions on how to submit your pet’s reference photo or description.

We offer a range of products for customization, including canvas prints, phone cases, mugs, and more. Each product comes in various sizes to best fit your space and preferences.

After completing your purchase, you will be guided to upload your pet’s photo or input a description via a follow-up email. Make sure your photo is high resolution for the best quality print.

Yes, you can! However, please note that including more than one pet may affect the layout and size of each pet’s depiction on the final product. Additional charges may apply.

If you don’t have a photo, provide us with a detailed description, and our artists will work their magic. We’ll capture your pet’s essence and bring your vision to life.

Our design process usually takes 3-5 business days after receiving your pet’s photo or description. We strive to ensure that each design is crafted with the utmost care and attention to detail.

We’re committed to your satisfaction. If the initial proof doesn’t quite capture your vision, let us know what changes you’d like, and we’ll revise the design.

We offer up to nearly unlimited complementary revisions. By this, we mean to say that we reserve the right to refuse a revision based on customer interaction. Our goal is to give 100% satisfaction, in the rare case we just can’t seem to achieve this we will refund your purchase.

After you approve the proof, production typically takes 1-2 weeks. Shipping times vary based on location but are generally between 3-5 business days.

Due to the personalized nature of custom orders, we cannot offer returns or exchanges. However, if your product arrives damaged or differs from the approved proof, please contact us immediately for a resolution.

Of course! Things happen. Send us an email and let us know that you’re canceling. You don’t have to give us a reason, but it may help us improve the whole process in the future if you do. No hard feelings. We hope you’ll try us again in the future.

For poster prints, avoid high area of direct sunlight to keep the colors from fading. On all clothing items that have a print, make sure to wash with the print facing inside. Care instructions will be provided if you don’t find this page.

Yes! We have partnered with Gelato to offer our products worldwide. There are very few places on this earth where we will not be able to send this to. If you have any questions or concerns, send us an email at [email protected] and we will get back to you shortly.