Privacy Policy
Last updated: January 2026
FluffyFrame (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using FluffyFrame, you agree to this Privacy Policy.
1. What We Collect
Information you provide
We may collect:
- Email address (when you create an account or sign in)
- Pet photos you upload
- Support messages (if you contact us)
Information collected automatically
When you use FluffyFrame, we may collect:
- Device and browser information
- IP address (for security and fraud prevention)
- Basic usage data (pages visited, actions taken)
Payment information
Payments are processed by secure third-party payment providers.
We do not store your full card number.
2. How We Use Your Information
We use your information to:
- generate pet portraits you request
- provide downloads and account access
- process payments and manage subscriptions
- improve the quality and performance of the service
- prevent abuse, fraud, or unauthorized use
- respond to support requests
3. How We Use Uploaded Pet Photos
When you upload a photo, it is processed to create your portraits.
Your photos are used for:
- generating your requested portraits
- operating and improving the service
We do not sell your photos.
4. Sharing Your Information
We do not sell your personal information.
We may share limited data with trusted third parties only when necessary to run FluffyFrame, such as:
- payment processing providers
- hosting and cloud storage services
- analytics tools (to understand usage)
- customer support tools
These providers only receive the data needed to perform their services.
5. Your Choices & Control
You can:
- Access your account and portraits anytime
- Request deletion of your account and associated data
- Unsubscribe from any non-essential emails
To request deletion, contact: support@fluffyframe.com
6. Data Retention
We keep your information only as long as needed to:
- provide the service
- comply with legal obligations
- resolve disputes
- enforce our Terms
You may request deletion at any time.
7. Security
We take reasonable steps to protect your data using secure systems and access controls.
However, no online service can guarantee 100% security.
8. Children’s Privacy
FluffyFrame is not intended for children under 13.
We do not knowingly collect personal data from children.
9. International Users
FluffyFrame may be accessed worldwide.
By using the service, you understand your information may be processed in countries where data protection laws may differ.
10. Cookies & Analytics (Cookie Policy)
FluffyFrame uses cookies and similar technologies to help the website work properly and to improve your experience.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember things like login sessions, preferences, and usage patterns.
Why we use cookies
We may use cookies to:
- Keep you signed in and maintain account sessions
- Remember your preferences
- Improve performance and understand how FluffyFrame is used
- Protect against fraud and abuse
Types of cookies we may use
- Essential cookies Required for the site to function (login, security, basic features).
- Analytics cookies Help us understand how users interact with the site so we can improve it.
- Functional cookies Help remember preferences and provide a smoother experience.
Do we use advertising cookies?
At this time, FluffyFrame does not use cookies to sell your personal data.
If we ever introduce advertising or tracking tools in the future, we will update this policy.
Managing cookies
You can control or delete cookies at any time through your browser settings.
Please note: disabling cookies may cause parts of FluffyFrame to stop working correctly (such as staying logged in).
11. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we will update the date at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy, contact us at: support@fluffyframe.com